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Fay has been a qualified Social Worker since 1989 and has a BA Applied Social Studies, Certificate of Qualification in Social Work and MA Socio-Legal Studies (Children). She has held posts in fieldwork Children and Families teams in Derbyshire, Cumbria and North Yorkshire as a practitioner and manager and also has experience in the areas of fostering and practice education. Fay currently works as an Independent Reviewing Officer in North Yorkshire, chairing Child Protection Conferences on behalf of the North Yorkshire Safeguarding Children Board and reviewing plans for Looked After Children within the local authority. Fay has worked with Child and Family training since 2009.